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  2. Parcel Visibility

Delivery Performance

Delivery Performance Dashboard provides an overview of the delivery performance based on created date with dynamic visuals and tables.

PreviousParcel VisibilityNextOpen Shipments

Last updated 4 months ago

This guide is a functional overview of the EasyPost Analytics Parcel Visibility Module. This is intended to be a general overview of the Delivery Performance Dashboard and provides high level view of metrics and data availability.

Provide insights into delivery performance in real time with clear and actionable data and insights into Carrier performance.

  • Cartons Delivered

    • count distinct of tracking number / shipment_id where status = 'delivered'

  • Average Transit Days and Average Transit Business Days

    • count of calendar days between first-in-transit event (pickup) and delivery

    • business days backs out Saturdays and Sundays

  • Average Distance (US Only)

    • The raw calculated distance between lat/long of the origin zip and the destination zip

  • Late Packages and Carrier On-Time %

    • Packages are considered "On-Time" if they are Delivered or Attempted to be delivered by:

      • Originally provided EDD by the carrier during the EasyPost Label Purchase, with an offset if the first-in-transit (pickup) event is later then the label created date.

      • If no EDD provided, the max transit days per service shipped (Example: 1 day for Overnight, or 5 days for Ground)

Break out volume based on Transit Day Tiers and Weight Tiers to better understand distribution of delivered packages and how long they took to deliver, and distribution of the weight of packages (when weight is availble either from the EasyPost shipment or tracking data).

Monitor volume and performance by Label Created Date:

Details by Carrier and Service:

Provide insights into Carrier and Service cartons with delivery exceptions by type

  • Failed Delivery - Carton had an attempted delivery by the Carrier but was not successfully received by the customer

  • Possible Lost - Carton has not been delivered or moved in the network for a period of time

  • Pre-transit Exceptions - Label created but carton is not yet with the carrier

  • Return to Sender - Carton was delivered to the wrong address/person/rejected and sent back to the sender

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Transit Day Tiers and Weight Tiers