🪵Backlog Management

Product Overview

This guide is a functional overview of the EasyPost Analytics Backlog Management module. This is intended to be a general overview, each implementation may vary depending on processes, systems, and data availability.

Provide visibility to order status in real time with clear and actionable data and insights into processing improvement performance.

• Insights into Order Status in real time (system dependent)

  • Time / date

  • Stage of order processing

  • Priority

  • Location (DC, Store, 3PL, Vendor, etc)

• Demand by time / date

• Alerts by SLA of each order status

• Trending of status

• Identification of Backlog with details

• Clear visibility into data freshness

Demand by Hour Chart

Capacity

Provide visibility to capacity at fulfillment location level

Exception Review

Provide visibility to orders/lines/units needing manual resolution including orders not flowing correctly through status'

• Order Aging by:

  • Location

  • SLA

  • Date / Time

• Cancel rate by location

• Count of Cancel units