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🛍️Customer Delivery Execution

Product Overview

This guide is a functional overview of the EasyPost Analytics Customer Delivery Execution module. This is intended to be a general overview, each implementation may vary depending on processes, systems, and data availability.

Provide visibility into customer delivery performance near real-time with clear and actionable data and insights to highlight areas to focus improvement efforts.

EasyPost Analytics provides insights into the following:

  • Total On-Time and Late Packages

    • By Carrier

    • By Service Level

    • By Channel (Ship from DC, Ship from Store, Direct Ship, etc.)

    • By Region, Ship Node

  • Delivery Service Level Agreement (SLA) performance

    • By Carrier

    • By Service Level

    • By Channel (Ship from DC, Ship from Store, Direct Ship, etc.)

    • By Region, Ship Node

  • Order to Delivery Days (includes Business Days)

  • Transit Days (includes Business Days)

Actual customer delivery & carrier SLA performance by customer location, source location, etc.
Trending analysis of delivery performance
Late delivery reason categorization and analytics

Delivery exception highlighting in real-time for proactive communications

  • Aging open shipments

  • Shipped, no origin scan packages

  • Attempted deliveries

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