🛍️Customer Delivery Execution

Product Overview

This guide is a functional overview of the EasyPost Analytics Customer Delivery Execution module. This is intended to be a general overview, each implementation may vary depending on processes, systems, and data availability.

Provide visibility into customer delivery performance near real-time with clear and actionable data and insights to highlight areas to focus improvement efforts.

EasyPost Analytics provides insights into the following:

• Total On-Time and Late Packages

  • By Carrier

  • By Service Level

  • By Channel (Ship from DC, Ship from Store, Direct Ship, etc.)

  • By Region, Ship Node

• Delivery Service Level Agreement (SLA) performance

  • By Carrier

  • By Service Level

  • By Channel (Ship from DC, Ship from Store, Direct Ship, etc.)

  • By Region, Ship Node

• Order to Delivery Days (includes Business Days)

• Transit Days (includes Business Days)

Actual customer delivery & carrier SLA performance by customer location, source location, etc.

Trending analysis of delivery performance

Late delivery reason categorization and analytics

Delivery exception highlighting in real-time for proactive communications

• Aging open shipments

• Shipped, no origin scan packages

• Attempted deliveries