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🧾Returns

Product Overview

This guide is a functional overview of the EasyPost Analytics Returns module. This is intended to be a general overview, each implementation may vary depending on processes, systems, and data availability.

Provide visibility into return details in near real-time to take steps to mitigate returns in the future related to product, fulfillment, or systemic issues.

EasyPost Analytics provides insights into the following:

  • Total Returned Units and Return Rate

  • Total Returned Units by Return Reason

  • % Partial / Complete Returns

  • Total Returns by Location, Region

  • Total Returns by Item

  • Return Processing Lifecycle

    • Tracks incoming return packages by estimated delivery date, to return processing and invoicing.

Return monitoring including processing times & longer-term trend analysis.

Track & analyze returns over time by categories such as product and reason.

Exception & spike identification in near-real time for immediate investigation

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