🧾Returns

Product Overview

This guide is a functional overview of the EasyPost Analytics Returns module. This is intended to be a general overview, each implementation may vary depending on processes, systems, and data availability.

Provide visibility into return details in near real-time to take steps to mitigate returns in the future related to product, fulfillment, or systemic issues.

EasyPost Analytics provides insights into the following:

• Total Returned Units and Return Rate

• Total Returned Units by Return Reason

• % Partial / Complete Returns

• Total Returns by Location, Region

• Total Returns by Item

• Return Processing Lifecycle

  • Tracks incoming return packages by estimated delivery date, to return processing and invoicing.

Return monitoring including processing times & longer-term trend analysis.

Track & analyze returns over time by categories such as product and reason.

Exception & spike identification in near-real time for immediate investigation