# Omni Operations

<figure><img src="/files/Lb4o3xjWGlRsp8mpvt0v" alt=""><figcaption></figcaption></figure>

Omnichannel operations can be complex as customer orders cross applications and organizational responsibilities. We provide end-to-end insights from order placement to delivery, regardless of the demand and fulfillment channel.

<table data-card-size="large" data-view="cards"><thead><tr><th></th><th></th><th></th><th data-hidden data-card-target data-type="content-ref"></th></tr></thead><tbody><tr><td><mark style="color:green;"><strong>Backlog Management</strong></mark></td><td><ul><li>Order backlog, flow &#x26; SLA by priority, location &#x26; stage of order processing</li><li>Backlog vs capacity &#x26; SLA</li><li>Exception order/line identification for manual resolution including orders not flowing correctly through status'</li></ul></td><td></td><td><a href="/pages/cnZDpAfl3VcB0Ib68ts2">/pages/cnZDpAfl3VcB0Ib68ts2</a></td></tr><tr><td><mark style="color:green;"><strong>Cancellations</strong></mark></td><td><ul><li>Real-time cancellation monitoring &#x26; longer-term trend analysis to future drive business changes</li><li>Track &#x26; analyze cancellations over time by categories such as product and reason</li><li>Exception &#x26; spike identification for immediate investigation</li></ul></td><td></td><td><a href="/pages/YvjujQxh5nA08yLeZA2Y">/pages/YvjujQxh5nA08yLeZA2Y</a></td></tr><tr><td><mark style="color:green;"><strong>Customer Delivery Execution</strong></mark></td><td><ul><li>Actual customer delivery &#x26; carrier SLA performance by geo, source location, etc</li><li>Late delivery reason categorization and analytics</li><li>Delivery exception highlighting in real- time for proactive communications</li></ul></td><td></td><td><a href="/pages/Zt36ZViYCJUbhMYUd8ZH">/pages/Zt36ZViYCJUbhMYUd8ZH</a></td></tr><tr><td><mark style="color:green;"><strong>Fulfillment Execution</strong></mark></td><td><ul><li>Order lifecycle SLA performance (by location, channel, etc)</li><li>Intra-day movement of volume through status &#x26; location vs plan</li><li>Exception identification for redirect, resolution or communication</li></ul></td><td></td><td><a href="/pages/NxWeAO9dDd0xnVDk5gD6">/pages/NxWeAO9dDd0xnVDk5gD6</a></td></tr><tr><td><mark style="color:green;"><strong>Inventory</strong></mark></td><td><ul><li>Inventory Coverage &#x26; In-stock rates</li><li>Identify Stock Opportunities </li><li>Inventory availability and demand to assist with planning and forecasting</li></ul></td><td></td><td><a href="/pages/JIF8MmCbr9gAOz3GZvpk">/pages/JIF8MmCbr9gAOz3GZvpk</a></td></tr><tr><td><mark style="color:green;"><strong>Operational Planning</strong></mark></td><td><ul><li>Inventory availability &#x26; health</li><li>Demand &#x26; fulfillment plans compared to actuals by channel</li><li>Hourly movement of sourcing volume through status &#x26; channel</li></ul></td><td></td><td><a href="/pages/TUkTEK8Rp4iJew0q3Ftl">/pages/TUkTEK8Rp4iJew0q3Ftl</a></td></tr><tr><td><mark style="color:green;"><strong>Returns</strong></mark></td><td><ul><li>Return monitoring including processing times &#x26; longer-term trend analysis</li><li>Track &#x26; analyze returns over time by categories such as product and reason</li><li>Exception &#x26; spike identification for immediate investigation</li></ul></td><td></td><td><a href="/pages/NLjFwPg6gRxTyn7KrSlO">/pages/NLjFwPg6gRxTyn7KrSlO</a></td></tr></tbody></table>

[<br>](https://elevate.dev/article/empowering-omnichannel-operations-success/)


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