🏪Omni Operations
Product Overview
Omnichannel operations can be complex as customer orders cross applications and organizational responsibilities. We provide end-to-end insights from order placement to delivery, regardless of the demand and fulfillment channel.
Backlog Management
Order backlog, flow & SLA by priority, location & stage of order processing
Backlog vs capacity & SLA
Exception order/line identification for manual resolution including orders not flowing correctly through status'
Cancellations
Real-time cancellation monitoring & longer-term trend analysis to future drive business changes
Track & analyze cancellations over time by categories such as product and reason
Exception & spike identification for immediate investigation
Customer Delivery Execution
Actual customer delivery & carrier SLA performance by geo, source location, etc
Late delivery reason categorization and analytics
Delivery exception highlighting in real- time for proactive communications
Fulfillment Execution
Order lifecycle SLA performance (by location, channel, etc)
Intra-day movement of volume through status & location vs plan
Exception identification for redirect, resolution or communication
Inventory
Inventory Coverage & In-stock rates
Identify Stock Opportunities
Inventory availability and demand to assist with planning and forecasting
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