🏪Omni Operations

Product Overview

Omnichannel operations can be complex as customer orders cross applications and organizational responsibilities. We provide end-to-end insights from order placement to delivery, regardless of the demand and fulfillment channel.

Backlog Management

• Order backlog, flow & SLA by priority, location & stage of order processing

• Backlog vs capacity & SLA

• Exception order/line identification for manual resolution including orders not flowing correctly through status'

Cancellations

• Real-time cancellation monitoring & longer-term trend analysis to future drive business changes

• Track & analyze cancellations over time by categories such as product and reason

• Exception & spike identification for immediate investigation

Customer Delivery Execution

• Actual customer delivery & carrier SLA performance by geo, source location, etc

• Late delivery reason categorization and analytics

• Delivery exception highlighting in real- time for proactive communications

Fulfillment Execution

• Order lifecycle SLA performance (by location, channel, etc)

• Intra-day movement of volume through status & location vs plan

• Exception identification for redirect, resolution or communication

Inventory

• Inventory Coverage & In-stock rates

• Identify Stock Opportunities

• Inventory availability and demand to assist with planning and forecasting

Operational Planning

• Inventory availability & health

• Demand & fulfillment plans compared to actuals by channel

• Hourly movement of sourcing volume through status & channel

Returns

• Return monitoring including processing times & longer-term trend analysis

• Track & analyze returns over time by categories such as product and reason

• Exception & spike identification for immediate investigation