# Product Overview
## Core Modules
Warehouse Operations
Volume, speed, productivity, aging and quality metrics vs SLA & plan by function & hour (inbound, wave, pick, outbound, etc)
Storage space utilization & availability
Bottleneck & exception identification for resolution and/or reprioritization
Parcel Tracking
Tracking parcels just got a whole lot easier! Our Parcel Tracking Dashboard lets you track all your shipments in one place, no matter the carrier or shipping method.
**One stop for all your tracking**: No more bouncing between carrier websites
**Real-time updates**: Always know the latest status of your shipments, whether they are in-transit, or delivered
**Monitor carrier performance**: Measure your carrier's performance and identify areas for improvement over time
**Time-saving**: Centralized tracking and real-time updates save you time
**Easy setup**: The dashboard is simple and straightforward to set up
Customer Contacts
Contacts & contact to order ratio vs plan & by groups such as reason, source, etc.
Contact response effectiveness by metrics such as repeat contacts, volume, etc & link order attributes to later contact reasons.
Exception & spike identification.
Financial Performance
Operating profitability & costs by product, vendor, location/channel, carrier & order
Routing effectiveness (channel/DC, carrier, mode, lane) by key customer & cost levers
Impacts to costs of order scenarios such as split shipments, backorders etc.
## Additional Modules
Backlog Management
Order backlog, flow & SLA by priority, location & stage of order processing
Backlog vs capacity & SLA
Exception order/line identification for manual resolution including orders not flowing correctly through status’
Cancellations
Real-time cancellation monitoring & longer-term trend analysis to future drive business changes
Track & analyze cancellations over time by categories such as product and reason.
Exception & spike identification for immediate investigation
Customer Delivery Execution
Actual customer delivery & carrier SLA performance by geo, source location, etc
Late delivery reason categorization and analytics
Delivery exception highlighting in real- time for proactive communications
Fulfillment Execution
Order lifecycle SLA performance (by location, channel, etc)
Intra-day movement of volume through status & location vs plan
Exception identification for redirect, resolution or communication
Inventory
Provide insights into inventory coverage and availability
Review and action negative and zero inventory items/locations
Evaluate location demand to adjust inventory coverage
Operational Planning
Inventory availability & health
Demand & fulfillment plans compared to actuals by channel
Hourly movement of sourcing volume through status & channel
Returns
Return monitoring including processing times & longer-term trend analysis.
Track & analyze returns over time by categories such as product and reason.
Exception & spike identification for immediate investigation
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