💸Cancellations

Product Overview

This guide is a functional overview of the EasyPost Analytics Cancellations module. This is intended to be a general overview, each implementation may vary depending on processes, systems, and data availability.

Cancellation Avoidance

Provide visibility to cancellations as they occur in the order lifecycle process to identify and correct any operational process, system, or inventory issues.

• Total Cancelled Units by time/date

• Total Cancelled Units by cancellation source

  • Operational cancels

  • System cancels

  • Auto cancels

  • Fraud cancels

• Total Cancelled Units by initiator

  • Customer

  • DC

  • Store

  • System

  • Support User

  • Other

• Total Cancelled Units by location

• Total Cancelled Units by item

Real-time cancellation monitoring & longer-term trend analysis to future drive business changes

Track & analyze cancellations by categories such as product and reason.

Exception & spike identification in near-real time for immediate investigation